Alteva Blog

The room was soft-lit, but bright. Hanging behind my teammates were paintings depicting historical scenes from a century ago. History: there was a lot of it in Philadelphia’s own Union League. Union Leagues like this one were once used across the country to promote loyalty during the Civil War. Philadelphia’s was the first. It was here that WVT Communications Group held its “Ramp-up to 2012” meeting for the Sales & Marketing Team. Here, we sat to write our own history.

The leader from each department gave an overview of their 30-60-90 day plans. As presenters explained their department’s charge towards success, those listening asked questions or contributed suggestions. We each had complex roles to play, even those who didn’t give official presentations. And the message was simple, even if it we knew it would be a challenge: each of us needs to be the most efficient and effective cog in the machine. Only then will we move forward as a single, unified machine. Like the very Unified Communications platform we are so passionate about, we will have to work seamlessly with one another to be industry leaders.

It became immediately clear we aren’t just trying to fill in the gaps between departments, to simply brief one another along the path. Filling in gaps suggests linking separation. Here, we are assuring that moving forward, there won’t even be any gaps to fill. From time to time our team leader, Chief Sales Officer Louis Hayner complemented the presentations with his perspective and experience. “We spend so much time at work,” he proclaimed, “so why not do our absolute best and have fun doing it?” WVT Communications Group wants its Sales and Marketing team to become a solid whole, flexible and strong.

We were so motivated that we continued our presentations right through lunch, enjoying our meals while engaged in understanding the projected goals of the upcoming year. Growth, efficiency, excellence, accountability and pride were our mantras. As the day rounded out within the generous walls provided by history and WVT Communications Group, a Latin proverb crept its way into my mind:

Amat Victoria Curam. Victory favors preparation.

For 2012, we have no other option than victory. Our dedicated time towards preparation confirmed as much and I am more than willing to do my share to ensure it.

Phillip Le
Graphic Designer
WVT Communications Group

What do the following images conjure up in your mind?

•         Transportation: Horse and Buggy….Automobile….Airplane
•         Written Communication: Pony Express….Postal Service….Next-Day Air….E-mail
•         Oral Communications: Orator…Telephone…PBX Phone Technology, Hosted VoIP Technology

Now I know it’s been quite a while since grade school for some of us, but will you endeavor to humor me a bit and play along?

How did advancements in technology change the way we work, live, communicate and view the world? What are some of the key components that fostered such change? Well for starters these advancements allowed us to go faster; go farther and go cheaper; but the results didn’t end there. As we were able to go faster, farther and cheaper we allowed our views and behaviors to change accordingly. A whole new world opened up to us as we expanded our minds to embrace this change.

For example, we don’t have to wait for months, weeks or days to send and receive letters. We can send a letter to multiple people anywhere in the world instantly and get immediate responses and we don’t have to feed a horse or wait for a mail carrier to deliver; all we have to do is click on a send button.

How about live communications? We don’t have to be physically in the same location to speak with another person. The telephone changed the world as it provided us with the capability to hold a live conversation with someone in another geographic location. Furthermore, technological advances allowed us to hold one-to-many and many-to-many communications expanding our reach, our capability, and speed to share ideas.

In recent years, there have been leaps and bounds in the advancements in telephony. Even young kids carry mobile phones. In recent years businesses have come to embrace Voice over IP phone service technology. And, now, we are again reaching a communications tipping point, as companies are learning about the benefits of cloud technology and the advantages of hosted VoIP systems over premise-based VoIP systems.

A premise-based VoIP PBX is located at the customer site. This requires the customer to purchase PBX equipment (the brains) and to make an investment in human capital to manage and maintain it. It is important to note that in a premise-based VoIP system all of the features are delivered by the equipment on site. While it may, at first glance, appear that the customer is in more control of their phone system, the customer may not realize that along with this control comes greater responsibility for managing their system. Within the confines of this greater responsibility comes processes and resources to manage and support the Internet connectivity; technology upgrades; security and fraud protection; and continuity and disaster recovery to name a few.

In comparison, a hosted VoIP solution, like that provided by Alteva, only requires phones and an Edgemarc router to be delivered to the customer premise. All the brains of the system are hosted in Alteva’s data centers, which are redundantly backed up with failover management capability across geographically dispersed regions; thus meeting the federal guidelines of a true continuity planning and disaster recovery solution. Alteva also provides the Internet connectivity to offer a total solution to the customer. So in reality, the customer gets greater capability, more control and ease-of-use with less responsibility and a lower total cost of ownership since Internet connectivity, technology upgrades, processes for security and fraud protection, continuity planning and disaster recovery are all administered and resourced by Alteva.

As a cherry on top, Alteva’s customers have the opportunity to add Microsoft Communication Services and other application such as call recording and data backup, for a complete Unified (UC) solution, all delivered from the cloud.

So, I view hosted VoIP as a direct result of how advancements in telephony go farther, go faster and go cheaper become the fulcrum that helped to change the world as far as its acceptance towards a new delivery model (i.e. cloud-based solutions) that has once again, changed the way we work, live, communicate and view the world. Hosted VoIP and UC solutions really are for a changing world, which makes me think of premised-based solutions as the horse and buggy, the Pony Express and the Orator.

Jonathan Bishop
Account Manager
Alteva

It was late August in Philadelphia, and it seemed as though Hollywood was writing the weather report. In just seven days, the region was devastated by a massive hurricane, a tornado, and finally an earthquake. Truthfully, the earthquake and tornado did very little damage to the area. It was Hurricane Irene that caused the most destruction, as the entire Delaware Valley was rocked by high gusting winds and massive flooding. Over 800,000 customers in the area were without power for a portion of the week; many were in the dark for more than a week and a half.

And while local weathermen had a dream week of reporting, local businessmen had a nightmare that they weren’t able to wake up from. One question at the heart of their fears: How can my business survive if my customers can’t reach me?

In today’s business environment, successful companies need to respond to their customers in times measured by seconds or minutes, not hours or days. Today’s consumer is more finicky than ever. With the internet and cell phones, we have instant access to what we want when we want it. A busy signal, or worse a “this number is not in service” message, is a death sentence for a business. So when Mother Nature bares her teeth, a business without a communications redundancy/disaster recovery plan is dead in the water.

Enter:  Hosted Unified Communications.

Today, companies like Alteva are providing a solution for times when disaster strikes. In the traditional model, the ability to control calls was only able to be changed from the physical office’s location. In cases of weather emergencies, if no one can get to the phones to re-program them and reroute the calls accordingly, the traditional model simply does not work. Our hosted model provides services to the end user from one of our four switches that are geographically diverse from one another. This allows the end user to control how their phone calls are routed and answered from anywhere. This means that an entire work force could receive calls from their home or mobile phone. Or have all calls answered by an automated attendant and voicemail system. In addition, our fixed mobile convergence application also allows for you to make calls from any phone, but have them appear to the customer as coming from your office number. While it’s a little detail, it goes a long way, because your customers now know that they only need to call one number (your office phone) to get in contact with you. It may be raining cats and dogs, but to the outside world it’s business as usual for your business.

Our customers also have access to all of their contacts and customers’ information. With our Voice-Enabled Hosted Exchange product integration, a business can access all of their email, calendar, and customer contacts from any phone. They have the ability to read, respond, or forward an email from their inbox; they can check their calendar and meeting schedules along with all of their personal contacts. This is absolutely key to a solid disaster recovery plan. More and more, data is communicated through one of these mediums. Without this information a business cannot survive and if it is only stored locally on a server that’s on-site, you are only one bad storm away from destroying your business.

When a natural disaster strikes, the last thing any business owner wants to worry about is whether or not their email is safe or if their calls are being received. This is why it is so imperative that businesses make sure that they have a solid disaster recovery/redundancy solution in place. Hosted Communications can provide that solution for any business regardless of make or size. Cloud technology like Alteva’s gives you the ability to weather any storm.

Leland Evans
Channel Manager
Alteva

Having never before been through a merger or acquisition, I did not know exactly what to expect with Alteva recently being acquired by WVT Communications Group (www.wvtcg.com). The whole process began as one could imagine; there was nervousness about the unexpected, the insecurity of what is ahead and how it affects each of us personally.

Parts of the process were somewhat predictable and understandable. We in the Sales & Marketing Department attended some “get to know one another” type events, and next, came the educational process. This meant mentoring time by my fellow channel managers and account managers and me, requiring several trips to new our sister office in Syracuse, NY, happily not during the winter season. This was followed by a series of deeper interactions walking our new team members through the process of selling an Alteva platform and providing my advice and insights based on my 5+ years of experience with Alteva.

As a sales professional, this was a little challenging to accomplish effectively while also working to keep my pipeline full. There were, of course, new marketing materials and new messaging and the explanation about the merger and what we, our customers and our partners, should all expect.

Along the way, came some new ground rules from management; things like change in quota, new review processes, setting expectations, seeing the talent in sales that you have, knowing what the market acceptance is for your product, and raising what is the bar of what we all should be achieving.

Then came this past week, notably in the week of Thanksgiving, when both Judy Walter and Frank Cafarchio, who are based in our Warwick, NY office, had a great week in sales. This proved to us all that the goals being set are achievable and that teamwork pays off, and was a valuable encouragement to us all.

These achievements were followed by a weekly sales call that was in a word: fun. It was great to be at the point where we now know one another well enough to joke and laugh and tease one another. Judy picked on Louis Hayner, our CSO, about some of his deliverables to the team, and his response was laughter. Ultimately, we ended with the appropriate congratulations to Judy and Frank. I saw all the signs of a strong team forming and a plan working.

For me, I am thankful and excited about what the future holds and look forward to our future as everyone continues to work together and we expand our presence in the market place. Louis has always told us “to explain the dream”. For me it is fun actually living the dream. As we come into this season of Thanksgiving and of a New Year’s promise, I look forward to working with the professional folks here and to what our future together holds.

Guy Yasika
Sr. Channel Manager
Alteva

So, what is the difference between premised and hosted PBXs? That was the topic of a presentation at a recent Society of Telecommunications Consultants (STC) Conference (www.stcconsultants.org) at which I co-presented with Melissa Swartz of Swartz Consulting, LLC (www.swartzconsulting.com).

It all started innocently enough when Alteva responded to an RFP written by Swartz Consulting. Then came the frustration of Alteva trying to respond to an RFP which seemed to be skewed for only a premised based PBX. Next, Swartz Consulting was a little frustrated trying to reconcile the results of the RFP. This naturally lead to a conversation between Melissa and me about the ways in which it could have been better for all parties. Presenting that information at the recent yearly gathering of the consultants in Orlando, FL. seemed to be a natural thing to do. However, the presentation elicited much more interaction and lively conversation from the group than we had even anticipated.

Melissa’s first question to me was “What made the RFP so hard to respond to?” I explained it was an issue with mindset. Because Swartz Consulting has written so many of these RFPs, it has become almost second nature. She explained she truly felt she had taken a neutral position. To provide her a solid example of what I meant, I explained that the RFP was titled “Request for Proposal of Telecommunications Equipment.” To me, that implicated a specific mindset of considering only premises-based solutions, and that questions were only asked based on that mindset.

There were many other areas we identified that could have helped in this response. Most people tend to default to what they have always done unless there is motivation to do otherwise.  The considerations that favor a hosted platform like Alteva’s are business continuity, operational agility, scalability, reduction of operational costs, increased IT effectiveness, open standards and future proofing. Reducing hosted platform comparisons to mere features and functions takes away the opportunity to consider all of the advantages of a cloud-based solution. The evaluation needs to expand into examining the primary issues of switching, backbone, QoS resolution, network topology, disaster recovery, and of course intangibles such as years-in-business, public or private, ownership of switches and more.

Based on the feedback from the STC Conference, it is clear that this topic is of great interest to telecom consultants. As a result, we at Alteva plan to develop this topic further and look forward to more lively discussion about it in the future.

Guy Yasika
Sr. Channel Manager
Alteva

Hosted communications services make sense for a wide variety of businesses.  Smaller companies are attracted by the low start-up costs, compared with purchasing a PBX or servers. Organizations with multiple locations find the ability to have one system and provider to be a huge benefit. Businesses with remote workers enjoy seamless integration with their information workers from anywhere on the globe with an internet connection.

However, adoption of hosted services has been slower among larger organizations and call centers that have bigger telecommunications budgets and dedicated resources for legacy systems. Many believe that hosted services belong only in the SMBs space, citing an analogy to Centrex systems being a “poor man’s telephone system”.  The reality is that hosted Unified Communications offer the same advantages to organizations of all sizes that they provide to the SMB.

In addition to low startup costs, disaster recovery is a huge advantage that enterprise businesses and call centers can take advantage of by embracing hosted solutions. There simply is no way that a business can replicate the kind of physical and network security as well as redundancy that carrier hotels have without spending a fortune. These data centers were built to house carrier switches and servers that need 99.999% uptime. By choosing hosted solutions, companies can enjoy the same redundancy and uptime that carriers enjoy for a fraction of the cost.  As businesses become more and more competitive, high availability becomes more and more valuable.

Scalability is another benefit of hosted solutions. Even large businesses must remain agile to compete today. Instead of purchasing equipment that has the potential to cater to projected amounts of users over the next 5 – 10 years, organizations can adopt a pay-as-they-go approach, adding endpoints and turning on licenses as they become needed, and turning them off (and not paying for them) when they are not. With the ability to have one provider for multiple locations, call centers can distribute their staff to include locations in other time zones for longer active support, and can allow agents to work from home – and still have the ability to monitor agents and statistics in real time. This allows for much more efficient and cost effective operations, and allows multi-location businesses to have one provider for all of their telecommunications services.

While these benefits are important, enterprises and call centers are finding that they can achieve even greater efficiency impact by using UC capabilities to transform business processes. This is accomplished by integrating UC functionality directly into the business applications such as CRM tools – like Salesforce or MS Dynamics – or databases such as MS Access. These types of tools have direct tie-ins with many hosted UC offerings such as Alteva’s Broadsoft and OCS integration. Instead of an individual user having to find an appropriate resource manually, the UC workflow or process application automatically identifies the resource at the point in the business activity where one is needed, simply by looking up inbound DID numbers in that database. Using real-time presence information, businesses can reduce response times to customers by seeking out available resources immediately, rather than waiting for a response to an email or voicemail, which can often add a day or more to critical information requests responses. Unified Communications allow businesses to reduce those delays and thereby become more efficient.

These are some of the key benefits that any size business can take advantage of when implementing a UC solution. To learn how some Alteva customers are benefiting from its solutions, watch the Alteva Customer Testimonial video.

Peter Caperonis
Senior Channel Manager
Alteva

Over the past two weeks, WVT Communications Group attended its first ever “Boot Camp” orientation for the entire company. Boot Camp was essentially a stop along the path of our journey that our President and CEO Duane Albro often refers to. I would compare it to “The Welcome Center” that you visit when visiting a new destination – a place to gather information about where you’re headed, ask questions, meet new people and discover things you’ve never experienced before.

For me, this was a truly welcoming experience.  I, like many of my fellow employees, was unsure of what to expect, unsure of how people would relate to one another and unsure of what was expected of me. However, once we all came together on the first evening, it was apparent that although we may have been apprehensive at first, we were all starting to realize that we’re all in this together – coming together for the common good of an organization where the sky is the limit. It was wonderful to see folks mingling and introducing themselves and asking not only about what people did in their jobs but about their families and what they enjoyed outside of the office. Many of us discovered common interests and talents and it was nice to see the smiles and hear the laughter in the room as everyone started coming together.  It was my personal goal to meet every single person in that room and learn more about everyone and as I was going around to each table and introducing myself I was thankful for how open and welcoming everyone was and amazed at the amount of talent, knowledge and skills that each one of us brings to the table.

During the sessions on the second day, we focused on who we are, where we are going, and how we’re going to get there. We provided everyone with additional tools and resources to move forward towards coming together and uniting as one organization. We learned a little bit more about one another, heard from our leaders, and received answers to many of our questions and in the spirit of coming together and doing the best we can for every employee announced new enhanced benefits for all of our workforce. We came together in small teams at first and had some fun putting all of our different skills to work and then became larger teams and developed team songs reflective of what we experienced throughout our two days and in all sessions the teams and their songs focused on TEAMWORK. It’s important to retain that focus as we move forward and remember that although individually we have a lot to offer, if we share our knowledge, suggest new ideas, listen to alternative points of view, and recognize the value in collaborating with our peers, then we can take the energy from boot camp and use it to cultivate and develop one of the most dynamic workforces in the Unified Communications arena today.

I’m thrilled to be part of this new organization and look forward to working with each and every employee as we continue our journey!

Rachel Romeo
Director, Human Resources
Employee Relations & Development
WVT Communications Group

There is a variety of vendors that offer different types of Unified Communications (UC) solutions, allowing companies to reap the benefits of a new integrated and collaborative product. As a potential UC customer, what should you be aware of when looking to transition to UC and how can you differentiate between the various hosted and on premise service providers out there today? Below is a Top 5 list of questions to ask when selecting a UC provider.

1. How long have you been delivering UC?
Look for experience. Since “true” UC has only been around and deliverable since late 2008, you can’t base a provider’s experience on that alone. While three years isn’t necessarily bad for a solution to be on the market, it’s important to dig deeper and find out what a company has done before that. If they are providing hosted UC services today, did they previously offer hosted VoIP and/or MSP services? If so, offering hosted UC would be the next logical step in the evolution of that type of offering. If it’s an on premise strategy that you want, you still need to make sure that a company’s on premise experience exists. If they are just now adding hosted services, they are very new to the game.

2. How do you define UC?
As the hosted IP communications market continues to grow, more service providers are integrating more and more capabilities to traditional hosted telecom solutions. With that, there becomes a wide disparity in perceptions of what UC really is. Alteva defines “true” UC as a solution that fully integrates all different forms of communications. For example, UC integration with the full suite of Microsoft products, where an IP phone system fully integrates with your email, voicemail and OCS. UC should take your basic business-based technology like your voice communications and combine that with office communications (instant messenger, video conferencing, desktop sharing, telepresence, etc.).

Today, we define UC from a platform perspective, but in the near future it will be defined by the user experience. Don’t discount a service provider just because they don’t supply the “appropriate” answer based on what you would expect from a marketing perspective.

3. Do you deliver primarily from a hosted or premise based environment?
Make sure that whatever your corporate strategy is, your service provider’s experience aligns with that. Choosing a seasoned cloud-based solution will give you access to a tremendous amount of development components that have already been proven. These pre-developed components can be easily adapted to work with any business process to get businesses integrated and realizing efficiencies in a fraction of the time and expense of what a premise based solution costs. In some instances, it might make more sense for a Fortune 500 company to maintain their own cloud, but for a small business, it’s usually easier and more affordable for them to leverage a hosted solution and have someone else handle the implementation, the maintenance and any future upgrades.

4. What if I only want certain components of UC, but I might want to add more later?
A customer concern might be how your current infrastructure and current technology deployment rates to what the service provider is offering. Many times people aren’t interested in replacing everything they have. For example, a business might already have an on-premise Exchange for email, but does not want to buy hosted Exchange – this doesn’t mean they can’t take advantage of getting hosted OCS.

Specific to selling UC solutions from the cloud, many service providers can sell these certain components a la carte today, and add other components when the company is ready to do so. This enables customers to buy what they need today and be reassured that the applications will be integrated when they are ready to use them. You don’t have to buy everything at once. You can get as little as you need, or as much as you want, when you are ready for it.

5. What would your customers say about you?
This is very important.  Look for responses such as: they have a flexible and robust solution, they offer a product set that fits my company’s needs, their customer service and support is unmatched, etc. Customer service is the backbone by which any service organization should be built. It not only benefits the customer, but also employees, co-workers, clients, prospects and partners. You also want to spin this question and ask, “What would your worst customers say about you?” Having a response like, “Their platform is more conducive to the enterprise, we’re looking for a smaller based phone system,” isn’t as negative as a response like, “Our phone lines never work and when we call our provider, their customer support team takes forever to get back to us.”

It’s important to understand exactly what your provider’s solution brings to the table and how it integrates today.  Be sure to do your due diligence and research the different service providers and their offerings to find the solution that will best fit your company’s needs.

Louis Hayner
Executive Vice President / Chief Sales Officer
WVT Communications Group and its subsidiaries Alteva and USA Datanet

There are many factors that go into your decision to invest in hosted or cloud-based communications solutions over traditional, premises-based solutions. Some of these factors can be put nicely into a spread sheet – things like purchase price, monthly recurring cost and maintenance of the system. It’s relatively easy to figure out a total cost of ownership over the course of the life of the equipment – the purchase price plus the annual cost of the system over a projected lifespan will tell you that number. The challenge comes with seeing the more abstract benefits that hosted applications provide. Sometimes the benefits can seem, well, cloudy.

One of the biggest benefits of cloud-based solutions is disaster recovery. This is a term so over-used by sales professionals that its meaning has become diluted. The practical question that business owners need to ask themselves is: what does it cost my business when my communications are down? Depending on your business model, downtime can be a nuisance, a death sentence, or somewhere in between. Regardless of the outcome, there is a cost – and you can’t always see it on a spreadsheet. Hosted solutions provide the best protection against downtime, especially when the provider has multiple, redundant platforms spread over a wide geographic area in carrier hotels, like Alteva has. In addition, companies can allow workers to work from home during inclement weather or when they are sick, which maintains productivity and cuts down on operational costs.

Another advantage that hosted communications provide is scalability. In today’s business world, companies need flexibility and the ability to react quickly to changes in the landscape. Because cloud-based solutions require only endpoints at customer locations, businesses make a minimal capital expenditure and can easily add or remove users as they need. Businesses that need to move to a new location, simply plug their endpoints in at the new location while their phone numbers, email addresses, conference bridges and instant messaging remain accessible.

Technology refresh is another benefit of hosted solutions. Instead of maintaining clunky and expensive hardware at your office, leverage the expertise and infrastructure that your hosted provider has created. In Alteva’s case, we provide the best enterprise-grade solutions for voice and messaging: Broadsoft and Microsoft. These platforms constantly gain new features and functionality, which Alteva can offer to customers at no charge. Most premise-based solutions typically require software and hardware upgrade at a cost. Businesses also need to pay someone to administer these upgrades, so there is typically a dual cost.

The features of a hosted Unified Communications offering will make businesses more efficient as well. Does anyone in business today think that they need to get more email? The ability to use Microsoft Office Communicator to see which contacts are available and get immediate answers through instant messaging cuts down on email clutter. Using video conferencing provides a much richer customer experience and helps develop rapport. Clicking links in your CRM to connect you with that customer, or seeing account screen pops on your laptop when your customer calls you, makes you and your employees faster. Speaking over a high definition VoIP phone provides unbelievable clarity, cutting down on repetition and making conversations much more pleasurable and productive. Being able to add audio, video and desktop sharing to a conversation by the click of your mouse allows you to communicate quicker and more effectively.

So, can you assign a dollar value to these advantages? It is difficult to do so. As a sales professional, I value my time and want every second of every day to be as productive as possible. I’m in a great situation – not only do I get to use these tools to my advantage, but I also get to help others by explaining how these tools can make their businesses better. The key in deciding whether hosted solutions are right for you is looking outside of the box. The box, in this case, is the spreadsheet. No longer can you compare carrier costs like phone lines or LD rates as though they were prices on laundry detergent in the grocery store. When making your most important business decision – how you will communicate – you must consider the benefits as well as the costs. Cloud-based communications aren’t right for every business. They are right for businesses that value uptime, scalability, technology refresh, and great features.

Peter Caperonis
Sr. Channel Manager
Alteva

If you are a small business professional, you likely have to compete against the business giants in your industry. Sure, you have some true advantages against your Goliath foe; you are nimble, and quick to make decisions and implement your strategies. But, you also have some well-known disadvantages that you can’t overcome; you have limited resources (time, money and staff) and you have to be judicious.

So how do you compete? Well, I could tell you what you probably have learned to tune out over the years: technology advancements make it easier to compete, or – in some cases – level the playing field. Your response might be “But do they really?” Perhaps you’ve seen the UPS commercial where the crotchety business man and woman peer down from their ivory tower to see the UPS truck at their small, but ever so capable competitor’s office and say…”Logistics!” Yes, a Eureka moment. Innovation is the hero and UPS and their outsourced logistical innovation (technology, infrastructure and processes) offers savings in time, money and resources, while offering huge CAPABILITY and freedom to focus on your business.

Just like in that commercial, we at Alteva also offer innovation in communications and technology to bring Unified Communications solutions to businesses like yours. And the best thing is that no longer are you, the small business, forced to work harder instead of smarter because you can’t afford to build an enterprise grade Unified Communications platform for your company. It’s all possible when you deploy a cloud-based solution, from a service provider such as Alteva, priced in an affordable monthly recurring charge. By integrating a VoIP network with Microsoft Exchange, Microsoft OCS and Microsoft SharePoint – all delivered in a hosted format – to provide you with fixed mobile convergence, email, calendar, instant messaging, desktop sharing, 1-1 video conferencing and Live Meeting presentation capability, you instantly and affordably have the same communications advantages that Enterprise businesses leverage to compete against you every day.

It’s secure, it’s redundant, it’s affordable and the benefits are saving you precious time and money while offering you HUGE productivity gains. You now have the freedom to once again focus on your business…”Unified Communications!” Are you having a Eureka moment?

Hey, this is the new, new economy and the laws of the jungle have once again changed. To view two interesting and entertaining demo videos of the Alteva Unified Communications solution go to:  http://www.altevatel.com/solutions/overview. 

Jonathan Bishop
Account Manager
Alteva