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Kimmel & Silverman Law Firm

Client Profile:

Kimmel & Silverman, P.C. is a law firm focused on providing Lemon Law and Debt Collection Harassment help to their clients. The firm has 50 employees across over five locations, with its headquarters office housing 40 employees. The firm relies heavily on its phones receiving hundreds of inbound calls from current clients or new sales leads delivered from their website and marketing organization daily. The firm is in constant contact with courts, their clients and other attorneys. Real time communication is not optional because phone outages cost Kimmel & Silverman revenue.

Business Challenge:

Kimmel & Silverman was experiencing outages with their existing service provider once every two months on average. The firm also often had issues with call routing and hardware issues of lag, synchronization with routers and security problems. The result was thousands of dollars lost every time an outage occurred as the business relies on constant communications with clients and opposing counsel to settle cases quickly. The firm was looking for more reliable service and cost savings, so it turned to Alteva’s hosted VoIP solution.

Solution: Alteva Hosted VoIP Solution

• The firm has realized an incredible cost savings while at the same time increasing productivity, two of the main goals of any business model.
• Kimmel and Silverman’s employees don’t worry about losing important calls or voicemails, and can easily email voicemails that come as .wav files to attorneys who are out of the office.
• Employees can transfer calls to other offices when appropriate and setup call forwarding
• With caller ID and a secondary line on each individual phone, the firm’s clients are able to speak to someone without having to leave a voicemail, leading to a better customer service experience.