Petrelli Law, P.C.

Thomas J. Petrelli, Jr., managing partner at Petrelli Law, was looking to replace the firm’s aging phone system with a newer system that could offer improved efficiency, enhanced functionality, and that had the ability to record incoming calls. By recording calls, they hoped to keep track of how the phones were being answered and what conversations transpired when client leads came through.

Solution:

Alteva provided Petrelli Law with hosted VoIP and Unified Communications (UC) to improve business efficiencies and save the firm money.

Call recording, part of Alteva’s hosted VoIP offering, now allows the firm to record incoming and outgoing calls, and obtain feedback on what type of correspondence worked so they could come up with an action plan that would allow the office assistant to respond more appropriately to potential clients’ questions and concerns. Additionally, attorneys can now take calls on the go without having to worry about taking notes. Call recording also helps with daily fact-checking since attorneys can listen to calls at anytime.

Communicating more efficiently has made the firm more competitive as well. With Alteva Anywhere, the firm never misses a call as it allows users to use one number for all incoming and outgoing calls, regardless of the phone used. So whether they are in the office or in court, attorneys have the option to answer the call without having someone at the main office take a message or transfer the caller to voicemail. The firm no longer needs to worry about a competitor taking their business because they weren’t around to answer the phone. Because of Alteva Anywhere, Petrelli no longer requires a receptionist, saving the firm thousands of dollars alone just on payroll.   

Additionally, since the solution unifies personal services across all devices, attorneys can move calls seamlessly from a desk phone to a mobile handset when they need to leave the office, but continue a call or transfer a call from their cell phone to their desk phone when they return from a meeting.

With Alteva’s solutions, ccommunications happen much more efficiently, resulting in quicker turnarounds and happier clients. With hosted UC, attorneys are able to work from home and still access all of their communications system tools, which help them to stay productive, especially during snowstorms, family emergencies or due to illness.