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Spencer Gifts

Client Profile:

Spencer Gifts is a national retailer chain with over 600 stores and 1000 employees throughout North America. With over 600 mall locations throughout the United States and Canada, Spencer Gifts is THE destination for entertainment, excitement & fun. Their guests find it impossible to resist the infectious laughter that comes from experiencing a Spencer's store.

Business Challenge:

Spencer Gifts had an aging PBX that was costing thousands of dollars per month to maintain. They also had a business continuity objectives unable to be addressed with their existing telecommunication configuration. In addition to business continuity and replacing their PBX, Spencer Gifts wanted to unify the entire company under one unified telecommunications platform.

Solution: Alteva Hosted VoIP Solution

With Alteva’s Hosted VoIP PBX, Spencer Gifts upgraded their entire voice and data network of over a 1000 handsets and through the monthly saving of utilizing Alteva VoIP Spencer Gifts was able to see a true ROI of less than 4 months. In addition to saving about 50% on their Telecom Total Cost of Ownership, Spencer Gifts was able to address their business continuity objectives as well as implement a state of the art call center.