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Xlibris

Client Profile:

Xlibris is the leading publishing services provider allowing every author direct, personal and nearly immediate access to publication in hardback, trade paperback and picture book formats. The Company's objective is for every writer to be published, and for every book to be forever in print and available.

Business Challenge:

Xlibris is a multi-national publisher of online books that has call centers in the Philippines and throughout the US. In 2006, Xlibris contracted another Hosted VoIP provider but they were unable to provide the high end call center functionality that management needed, such as call recording and custom reporting.

Solution: Alteva Hosted VoIP Solution

With Alteva, Xlibris was able to get the call recording and reporting that it desperately needed. Xlibris, in addition to the high end call center functionality, also enjoyed a 25% savings over their former Hosted VoIP provider. In addition, Alteva was able to address security concerns by encrypting voice stream locally before the conversations crossed international borders.