We’ve all been frustrated with poor customer service, wasting valuable hours on hold, or getting transferred to multiple people, none of whom can help. Alteva’s Support is different. Alteva recognizes that it must have the most proactive customer service in the industry to be successful. In fact, Alteva has been recognized with the 2010 Stevie Award for Customer Service Department of the Year in IT & Telecommunications.
Alteva has developed a dedicated department that always keeps your needs in mind in every situation. The Account Management Team works across all departments as needed to resolve issues or answer questions on your behalf. Alteva requires its Account Managers to listen to customers, understand their business and provide dynamic customer service that fits their needs.