Support
We’ve all been frustrated with poor customer service, wasting valuable hours on hold, or getting transferred to multiple people, none of whom can help. Alteva’s Support is different. Alteva recognizes that it must have the most proactive customer service in the industry to be successful. In fact, Alteva has been recognized with the 2010 Stevie Award for Customer Service Department of the Year in IT & Telecommunications.
Alteva has developed a dedicated department that always keeps your needs in mind in every situation. The Client Satisfaction Specialist (CSS) Team works across all departments as needed to resolve issues or answer questions on your behalf. Alteva requires its CSS Team members to listen to customers, understand their business and provide dynamic customer service that fits their needs. Nothing is more important to Alteva than its customers. When you call Alteva’s Support phone line, you will not just speak with a call attendant, you will speak with an engineer who is technically trained in all aspects of your implementation and service. Further, you will have a designated Client Satisfaction Specialist specifically assigned to your account for any adds, moves, changes, and support requests. This support partnership helps to eliminate the inefficient and frustrating experiences you have found in the endless support loops of other carriers.